General Terms and Conditions

Terms of Sales

Last updated: December 10, 2019

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The purpose of these conditions is to establish the terms and conditions under which La Parisienne des Iles sells designer jewelry gilded with fine gold to its customers (hereinafter referred to as “the Product(s)”) through the site. Internet îles.fr (the “Site”).

La Parisienne des Iles is a company registered in the Paris trade and companies register under number 879 624 591 00019 and whose head office is 231 rue Saint Honoré in Paris (75001); Telephone: 0662239756 Email: contact@laparisienedesîles.fr.

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Acceptance of these general conditions of sale (“GTC”) implies the Customer’s full and unreserved acceptance of these GTC.

All orders on the Site are subject to these General Terms and Conditions. These are subject to modifications and updates; the conditions applicable to the order of a product by a Customer are those in force on the day of the order.

1. Object

These General Terms and Conditions exclusively govern the sales made by La Parisienne des Iles products offered to buyers having the status of consumers (hereinafter the “Customer(s)) on the site and specify the conditions of order, payment, delivery and management of possible returns of products ordered by Customers.

The General Conditions of Sale are enforceable against the Customer who declares having read them and having accepted them by checking the box “I accept the General Conditions of Sale” before implementing the online ordering procedure.

2. Customer

The Customer of the site must be a consumer, an adult natural person and legally capable. The Customer must, when placing their first order on the site, open a customer account. For each order, the Customer must complete an order form specifying certain mandatory fields so that their product order can be taken into account by La Parisienne des Iles.

The information communicated to La Parisienne des Iles when opening its customer account and during each of its orders must be complete, accurate and up to date.

La Parisienne des Iles reserves the right not to follow up on an order if it does not come from a customer meeting the criteria set out above.

3. Products

The essential characteristics of the products are presented on the site inside each of the product sheets. If the Customer has any questions, he or she can contact La Parisienne desîles by telephone at 0662239756 or by email at the address: contact@laparisiennedesîles.fr.

4. Order process

To place an order, the following steps must be followed:

• the Customer walks around the site and adds the product to his basket, specifying the quantity;

• the Customer checks the nature of the Products added to the basket;

• to delete an item, the Customer must click on “Delete” and to change the number of items, modify the quantity and click on “Refresh”;

• the Customer can then finalize their order or choose to continue their purchases;

• To conclude the purchase contract and finalize the order, the Customer completes the order form and indicates the personal data necessary for the order;

• the Customer must choose their delivery method;

• the Customer must choose their payment method;

• it is up to the Customer to check the details of the order and in particular the total price of his order taking into account the price of the Products, the delivery terms and costs, the VAT (if it applies), the product in particular in terms of quantity ;

• the Customer must read and accept the General Terms and Conditions;

• The Customer makes the payment.

Product prices are indicated on the site in euros (VAT included if applicable), but excluding customs fees and other taxes.
Customs fees and other taxes must be paid by the Customer directly to the carrier depending on the country of destination.

It is the Customer's responsibility to verify the accuracy of the information he communicates.

La Parisienne des Iles reserves the right to refuse, cancel and terminate orders at any time for legitimate and legal reasons.

La Parisienne des Iles will also be entitled to refuse any order placed by a Customer with whom there is a dispute relating to the payment of a previous order as well as any order that does not comply with these General Terms and Conditions.

In these cases, La Parisienne des Iles will inform the Customer by telephone or electronic email.

In the event that the Products presented on the site are no longer available or on sale at the time your order is sent, La Parisienne des Iles must communicate to you promptly, and in all cases, before thirty working days from the day following your order, the possible unavailability of the products ordered. In the event of payment of the price, La Parisienne des Iles will reimburse the entire amount advanced for unavailable products.

In addition, any order that only includes gift boxes cannot be sent and will be refunded.

The contract is deemed concluded upon receipt by La Parisienne des îles of the order after verification by La Parisienne des îles of the accuracy of the data relating to the order.

After validation of your order, a notice of receipt will be sent by email to the Customer, containing a summary of the order information (essential characteristics of the product, price, means of payment, right of withdrawal, delivery times and costs).

5. Payment

The site offers payment via credit card. When the order is finalized, La Parisienne des Iles confirms the payment by sending the Customer a summary email.

The prices displayed on the site are expressed in euros, (all taxes included if applicable depending on the company's turnover exceeding, French VAT and other taxes applicable on the day of the order). Packaging, order processing and shipping costs are indicated before validation of the order.

La Parisienne des îles may modify the prices of the Products at any time and without notice, in particular due to changes in the economic, legislative and fiscal framework. The products are invoiced on the basis of the price in effect when the Customer places the order.

The products remain the full property of the company La Parisienne des Iles until full payment of the price of each order by La Parisienne des Iles.

Payment for purchases is made via the secure platform of our partner La Bred / La Banque Postale.

For delivery outside the European Union, the Customer must pay customs duties or other taxes due when importing the products into the country of delivery. The related formalities are also the sole responsibility of the Client. The Customer is solely responsible for checking the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.

6. Delivery

The products are delivered to the delivery address indicated on the order form.

The package is delivered according to the shipping method chosen by the Customer and is given to the recipient against signature of a delivery slip (depending on the delivery method).

Products are delivered worldwide. No delivery can be made to a hotel or post office box address.

La Parisienne des Iles undertakes to ship all orders placed before noon the same day (on working days only). However, during busy periods such as Christmas and national sales, La Parisienne des Iles reserves the right to extend the shipping time to 72 hours.

What are the delivery times ?

From Monday to Friday before 10 a.m.:

Packages leave at 10 a.m. – you must therefore place an order the day before or the same day before 9 a.m. for same-day departure.

Friday after 10 a.m., weekends and public holidays:

Orders leave Monday morning.

From the time the order is shipped, the average delivery times are as follows:

24 hours to 48 hours in Chronopost;

2 to 5 working days by Colissimo for France;

5 to 10 working days by international Colissimo.

It is specified that any change of delivery address made by the Customer after registration of the order may result in an extension of the delivery time.

If La Parisienne des Iles is unable to deliver on the date indicated or within the period indicated when ordering, the Customer will have the possibility of obtaining the cancellation of the order under the conditions provided for in article L 216-2 of the Consumer Code, that is to say by registered letter with acknowledgment of receipt, after having ordered La Parisienne des Iles to make delivery within a reasonable time by registered letter with acknowledgment of receipt, without La Parisienne des islands has not been executed.

7. Receipts of products

Upon receipt of the product, the Customer must immediately check, in the presence of the carrier, the condition of the packaging and the Product delivered.

If, at the time of delivery, the packaging is damaged, torn or opened, the Customer must then check the condition of the Products it contains. If these Products have been damaged, the Customer must refuse the package and note a reservation on the delivery slip: damage, missing item, damaged package, broken item, etc. This verification is deemed to have been carried out as soon as the Customer, or a person authorized by him, signed the delivery note.

The Customer must then confirm their reservations to the carrier by registered mail at the latest within three days, excluding public holidays, following that of receipt of the Products and send a copy of this letter to La Parisienne des Iles.

Failure to comply with said deadline does not hinder the recourse that the Customer may have against La Parisienne des Iles to obtain an exchange or reimbursement of the Products in the event of damage or anomaly of the Product at the time of delivery. Likewise, the Customer always benefits from his right of withdrawal under the conditions of article 9 above.

8. Legal guarantees

Unless he is a legal entity or a natural person acting for purposes falling within the scope of his commercial, industrial, artisanal or liberal activity, the Customer benefits in any case from the legal guarantees on the basis of which he can act. La Parisienne des Iles is thus liable for lack of conformity and hidden defects under the conditions provided respectively by articles L 217-4 et seq. of the Consumer Code and 1641 et seq. of the Civil Code.

Article L 217-4 of the Consumer Code: The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Article L 217-5 of the Consumer Code: To comply with the contract, the good must: 1° Be suitable for the use usually expected of a similar good and, where applicable: – correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; – present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L 217-7 of the Consumer Code: Defects of conformity which appear within twenty-four months from delivery of the good are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller can combat this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

Article L 217-9 of the Consumer Code: In the event of a lack of conformity, the buyer chooses between repair and replacement of the good. However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.

Article L 217-10 of the Consumer Code: If repair and replacement of the goods are impossible, the buyer can return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed pursuant to article L. 217-9 cannot be implemented within one month following the buyer's complaint; 2° Or if this solution cannot be done without major inconvenience for him taking into account the nature of the property and the use he is seeking. However, the sale cannot be canceled if the lack of conformity is minor.

Article L 217-11 of the Consumer Code: The application of the provisions of articles L. 217-9 and L. 217-10 takes place without any cost for the buyer. These same provisions do not prevent the award of damages.

Article L 217-12 of the Consumer Code: Action resulting from lack of conformity is prescribed two years from delivery of the goods.

Article L 217-16 of the Consumer Code: When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the warranty, any period of downtime of at least seven days is added to the remaining warranty period. This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention.

Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have it not acquired, or would have given only a lower price, if he had known them.

Article 1644 of the Civil Code: In the case of articles 1641 and 1643 , the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded.

Article 1648, paragraph 1, of the Civil Code: Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

When acting as a legal guarantee of conformity, the Customer:

• benefits from a period of 2 years from the delivery of the property to take action;

• can choose between repairing or replacing the goods, subject to the cost conditions provided for by article L 217-9 of the Consumer Code;

• is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods.

When acting under a legal guarantee for hidden defects, the Customer can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

9. Customer’s rights of withdrawal

In accordance with the provisions of articles L 221-18 et seq. of the Consumer Code, the Customer may discretionarily cancel his order without giving any reason. To do this, he has the right to withdraw. He may exercise it (or a third party designated by him with the exception of the carrier) within 14 days from receipt of the Product.

Before the expiration of this 14-day period, the Customer must inform La Parisienne des Iles of their decision to withdraw either by sending them the withdrawal form appearing at the bottom of the General Terms and Conditions by cutting it out or in your package, after having duly received it. completed, or by sending an email clearly and unambiguously expressing this decision and mentioning the order number to: contact@laparisiennedesîles.fr

The Customer must return the product, at his own expense (unless the product does not conform or has a manufacturing defect), to La Parisienne des Iles, to the address mentioned on the withdrawal form at the latest within 14 days following the communication of his decision to retract.

La Parisienne des Iles strongly advises its Customers to return products by Colissimo or Lettre Max. The Customer also has the possibility of choosing the carrier of his choice. It is therefore recommended to provide proof of this return, which requires that the Products are returned with package tracking, or by any other means giving a certain date.

La Parisienne des Iles must reimburse the Customer, including delivery costs, at the latest within 14 days from the date on which La Parisienne des Iles actually collected the Product or from the date on which the Customer provided it. proof of shipment of the Product.

Reimbursement will be made by bank transfer to the card used to pay the initial invoice.

It is not possible to replace or exchange returned products. You will need to place a new order online.

Regarding returns of personalized products: Article L 121-20-2 of the Consumer Code provides that the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized. However, we undertake to reimburse you for clearly personalized products that do not correspond to your order (defective or non-compliant).

10. Effect of the contract

The contract produces all its effects upon its conclusion and cannot be terminated unilaterally by either party, unless the Client uses his right of withdrawal under the conditions set out in articles L 221-18 et seq. Consumer Code.

11. Intellectual property

The Customer acknowledges that the products of La Parisienne des Iles and the distinctive signs (image, photographs and composition of the photographs, concepts, packaging, name of the products, texts, illustrations, etc.) are the exclusive property of La Parisienne des Iles, in particular under the title of intellectual property, for the entire duration of protection of these rights and for the entire world.

Certain products have been registered as a design and model and are automatically protected by copyright.

The Customer refrains from any act of reproduction or use of Product models, packaging, photographs, compositions of photographs, concepts, product names, texts, illustrations, brands or distinctive signs, business secrets, techniques or know-how. be used by La Parisienne des Iles, as well as any act tending to the appropriation of these elements, whether or not they are the subject of protection by La Parisienne des Iles by a trademark, a design and model or a right of author.

Consequently, any reproduction not authorized by La Parisienne des Iles will be subject to infringement subject to legal action.

12. Processing of personal data

For more details regarding the collection and processing of your personal data, please refer to our Privacy and Cookies Policy.

13. Dispute resolution

In the event of a dispute, the Customer must first contact La Parisienne desîles Customer Service by calling 0662239756 or by email at: contact@laparisiennedesîles.fr. In the absence of a solution within 21 days following his request, the Customer may contact the Joint Direct Sales Mediation Commission, 100 avenue du Président Kennedy, 75016 Paris, Tel. : 01 42 15 30 00, E-mail: , website who will seek an amicable settlement free of charge. This Commission has exclusive jurisdiction to handle, as part of a mediation process, disputes arising between La Parisienne des Iles and the Client.

14. Applicable law and competent jurisdiction

The General Conditions of Sale are subject to French law.

In accordance with consumer law, in the absence of an amicable agreement, all disputes to which the General Conditions of Sale could give rise, concerning its validity, its interpretation, its execution, its termination, their consequences and their consequences will be submitted to the competent court in accordance with the jurisdictional rules of common law.

Withdrawal form (to cut out)

(Please complete and return this form only if you wish to use your right of withdrawal regarding an order)

To the attention of La Parisienne des Isles - 17 ter rue du château – 77120 Chailly en Brie

I hereby notify you of my withdrawal from the contract relating to the sale of the Product below: …………………………………………………………

Ordered on(*)/received on(*): …………………………………………………………

Client name : ……………………………………………………………………………………………………………………….

Customer Address: ……………………………………………………………………………….………………………

Signature of the Client (only in the event of notification of this form on paper):

…………………………………………………………………………………………………………………………………… ……………………………………..

Date : ……………………………………………………………………………………………………………………………… …………………………………

15. Competitions

La Parisienne des îles organizes competitions on its networks by integrating the terms of participation and the value of the prizes.

The conditions of use of the discount vouchers or promotions offered are established by the company and indicated on the winnings media issued cited above. Minimum purchase conditions may be applied by the company as well as the validity date of these conditional or promotional offers.